Terms of Service

Last updated 1 October 2026

1. Who we are

Taleform (“Taleform”, “we”, “us”) is operated by [legal business name], [registered address]. You can reach us at hello@taleform.net. These terms are an agreement between you and us for your use of taleform.net, app.taleform.net and the Taleform studios (together, the “Service”).

2. Your account

You must be at least 18 years old to create an account. Give accurate details and keep your password to yourself; you are responsible for what happens under your account. Tell us straight away at hello@taleform.net if you think someone else has used it. One account is for one person; please don’t share or resell access.

3. Free trials, plans and payment

• Free trial. New accounts get a 7-day free trial of the plan chosen. We ask for a payment card at the start. Unless you cancel before the trial ends, your plan continues automatically and your card is charged the plan’s monthly price on the day the trial ends.
• Subscriptions. Plans are billed monthly in advance, in US dollars, and renew automatically each month until you cancel. Current prices are shown at taleform.net and in your account.
• Taxes. Prices do not include sales tax, VAT or similar taxes. Where these apply, they are calculated from your billing address and added at checkout.
• Payments are processed by our payment provider, Stripe. We never see or store your full card number.
• Failed payments. If a payment fails, we and Stripe will retry it and let you know. If it still can’t be collected, your plan may end and the rules in section 6 apply.
• Price changes. We may change plan prices. We will tell you by email at least 30 days before a new price applies to you, and you can cancel before then.
• Returning members who have had a paid plan before are charged from the first day; the free trial is for new members.

4. Credits

Some work in the studios uses credits, shown in your account before you start it. Plans include a monthly allowance of credits, and credits can also be given as sign-up, referral or promotional bonuses. Credits have no cash value, cannot be sold or transferred, and are not refundable. They do not expire while your account is open; unused credits end when your account is closed. If a piece of work fails on our side, the credits for it are returned automatically.

5. Storage

Each plan includes a storage allowance. When you reach it, you can still view, download and delete your work, but new work pauses until you free up space or move to a larger plan.

6. Cancelling, and what happens to your work

• You can cancel any time from Plan & billing in your account. Your plan stays active until the end of the period you have paid for (or the end of your trial), and you won’t be charged again.
• When a plan ends, your studios become view-only for 30 days: you can open and download your work, but not create new work.
• After those 30 days, your projects and files are permanently deleted to free up space. We email you before this happens. Resubscribing before then keeps everything.
• Your account itself (so you can sign in and resubscribe) is kept until you ask us to delete it.
• For refunds, see our Cancellations & refunds policy.

7. Your content

You keep all rights in the footage, recordings, images, text and other material you upload (“Your Content”) and in the videos the Service makes from it for you. To run the Service, you give us a limited licence to store, copy, process and transform Your Content — including sending the parts needed for a task to the service providers described in our Privacy Policy — only for the purpose of providing the Service to you. This licence ends when Your Content is deleted, apart from copies kept for a limited time in backups (see the Privacy Policy). We do not use Your Content to advertise, and we do not sell it.

You are responsible for having all the rights and permissions needed for Your Content, including permission from people who appear or speak in it and licences for any music, images or other material in it.

8. AI-assisted editing

Taleform uses automated tools, including AI models, to transcribe, select, edit, write and describe your material. These tools can make mistakes: they can mishear words, choose the wrong take or produce text that is inaccurate. Please review what the Service produces before you publish it. You are responsible for what you choose to publish.

Generated voices are only used when you choose them. You must not use Taleform to create a voice, likeness or recording that imitates a real person without that person’s clear permission, or to mislead anyone about who is speaking.

9. Acceptable use

Don’t use the Service to:

• upload or create anything unlawful, or that infringes someone else’s rights (including copyright, trademark, privacy or publicity rights);
• create sexual content involving minors, content that sexualises real people without their consent, or content that harasses, threatens or promotes violence or hatred against people;
• create deceptive content designed to mislead people about real events or real people, including impersonation;
• distribute malware, or attempt to break into, overload, probe or disrupt the Service or other members’ accounts;
• scrape or copy the Service, get around its limits, credits or payments, or resell it without our written permission.

We may remove content or suspend or close an account that breaks these rules. Where it is reasonable to, we will tell you why and give you a chance to respond first.

10. Support access to your workspace

Your workspace is private: other members cannot see it. To fix a problem, a member of the Taleform team may need to open your workspace. When that happens it is recorded with the reason, and it appears under Account in your own access history. We only do this to provide support, keep the Service secure or meet a legal obligation.

11. Referrals and affiliates

You can invite people with your referral link. Referral credits are given when an invited person joins and uses Taleform, as described on the Invite page. Referrals must be genuine: rewards for self-referrals, duplicate or fake accounts, or spam can be withheld or reversed. Approved affiliates may earn a commission on payments from people they refer, calculated on the price excluding tax, on the terms shown in the affiliate area. We may change or end the referral programme with reasonable notice; rewards already earned will be honoured.

12. Availability and changes to the Service

We work to keep Taleform running smoothly, but we can’t promise it will always be available or free of errors, and some processing may take longer at busy times. We may improve, change or remove features. If we make a change that significantly reduces what your paid plan includes, we will tell you in advance and you may cancel.

13. Keep your own copies

We back up the Service, but Taleform is not a long-term archive. Please download finished videos and keep copies of your original footage.

14. Liability

Nothing in these terms limits any rights you have as a consumer that cannot be limited by law, or our liability for death or personal injury caused by our negligence, or for fraud.

Otherwise, to the extent the law allows: the Service is provided “as is”; we are not liable for indirect or consequential loss, or for loss of profits, revenue, business or data; and our total liability to you for all claims relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

15. Closing your account

You can close your account at any time by cancelling your plan and asking us to delete your account at hello@taleform.net. We may close accounts that seriously or repeatedly break these terms, or that have had no plan and no activity for a long period, after giving notice by email where reasonable.

16. Changes to these terms

We may update these terms. If a change is significant, we will email you at least 30 days before it applies. If you keep using the Service after that, the new terms apply; if you don’t agree, you can cancel before they take effect.

17. The law that applies

These terms are governed by the laws of [country / state], and disputes will be handled by the courts of [place]. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and can bring claims in your local courts.

18. Contact

Questions about these terms: hello@taleform.net.