Cancellations & refunds

Last updated 1 October 2026

Cancelling

• Cancel any time from Account → Plan & billing, or from the billing portal linked there. No need to email us.
• During your free trial: cancel before the trial ends and you won’t be charged at all.
• On a paid plan: your plan stays active until the end of the month you’ve paid for, then stops. You won’t be charged again.
• Changed your mind? You can resume before the end of the period, or resubscribe later.

What happens to your work

When your plan ends, your studios stay view-only for 30 days so you can open and download everything you’ve made. After that, your projects and files are permanently deleted. We email you a week before, and again a day before. Resubscribing within the 30 days keeps everything exactly as it was.

Refunds

• Monthly payments cover the month ahead and aren’t refunded for a partly used month. Cancelling stops the next payment.
• Charged by mistake? If you were charged after cancelling, were charged twice, or forgot to cancel your trial and haven’t used Taleform since it ended, email us within 14 days of the charge and we’ll refund it in full.
• Service problems: if a fault on our side stopped you using Taleform for a significant part of a month, tell us and we’ll refund or credit that time.
• Credits have no cash value and aren’t refundable. Credits for work that fails on our side are returned automatically.
• Refunds go back to the card you paid with, normally within 5–10 business days.

If the law where you live gives you further rights to cancel or get a refund, nothing in this policy limits them.

Contact

Email hello@taleform.net with the email address on your account, and we’ll reply within two business days.