Privacy Policy
Last updated 1 October 2026
The short version
- We collect what we need to run your account and make your videos — nothing for advertising.
- Your workspace is private. Other members can’t see it, and we don’t sell your data.
- Parts of your material are processed by carefully chosen service providers (for example, AI models that transcribe and edit) only to do the work you ask for.
- We use only the cookies needed to keep you signed in — no tracking or advertising cookies.
- You can download your work, and ask us to correct or delete your data, at any time.
1. Who is responsible for your data
[legal business name], [registered address], runs Taleform and is responsible for your personal data (the “controller”). Contact us about privacy at hello@taleform.net.
2. What we collect
| What | Examples | Why we need it |
|---|---|---|
| Account details | Name, email, username, password (stored only as a secure one-way hash) | To create and secure your account and contact you about it |
| Your content | Footage, voice recordings, images, scripts, transcripts, projects and finished videos | To provide the editing and creative services you ask for |
| Billing information | Plan, billing address, tax ID if you give one, invoices. Card details are handled by Stripe; we never see your full card number | To take payment, calculate tax and keep financial records |
| Usage information | Which studios and features you use, credits used, storage used, error logs | To run credits and storage limits, fix problems and improve the Service |
| Security information | Sign-in times, device and browser type, and a scrambled (keyed-hash) form of your IP address | To keep accounts secure, limit abuse and prevent fraud (for example referral fraud) |
| Referral information | Who invited you, if anyone | To give referral rewards and affiliate commissions |
| Messages | Emails you send us | To help you |
Your content may include personal data about other people (for example, people who appear or speak in your videos). You are responsible for having their permission; we process it only on your behalf to provide the Service.
3. Legal bases
Where data-protection law such as the GDPR applies, we rely on: contract — to provide the Service you signed up for; legitimate interests — to keep the Service secure, prevent fraud and improve it, balanced against your rights; legal obligation — for tax and accounting records; and consent — where we ask for it, which you can withdraw at any time.
4. Who processes your data for us
We use a small number of service providers to run Taleform. They may only use your data to provide their service to us, under contracts that protect it.
| Provider type | What they do | What they receive |
|---|---|---|
| Payments — Stripe | Takes card payments, runs subscriptions, calculates tax and sends receipts | Name, email, billing address, tax ID, payment details |
| Network and website — Cloudflare | Delivers the website securely, protects it from attacks, and counts visits to taleform.net (Cloudflare Web Analytics, which uses no cookies and doesn’t track you across sites) | Your IP address and the requests your browser makes |
| Email — Microsoft | Sends and receives account emails from taleform.net | Your email address and the messages we send you |
| AI model providers | Transcribe speech, choose and describe footage, and write scripts and ideas | Only the excerpts needed for each task (for example, a short audio clip, still frames or text), not your whole account |
The Service itself — your account, workspace and files — runs on servers we operate in [country]. Some providers above process data in other countries, including the United States. Where the law requires it, these transfers are protected by safeguards such as standard contractual clauses.
We do not sell your personal data, and we do not share it for advertising. We may disclose data if the law requires it, to protect the rights and safety of our members or others, or as part of a sale or reorganisation of the business, in which case this policy continues to apply to it.
5. Cookies
We only use cookies that are needed for the Service to work:
| Cookie | Purpose | How long |
|---|---|---|
tf_session | Keeps you signed in, across Taleform and its studios | Up to 30 days (ends sooner after 7 days of no use or when you sign out) |
tf_ref | Remembers who invited you, if you arrived through a referral link | 30 days |
tf_theme, tf_style | Remember your light/dark choice and colour style across the studios | 1 year |
tf_return | Used only when the support team opens a workspace, to return them to their own account | 2 hours |
Your browser may also store a few preferences locally (such as the last studio you used). We don’t use analytics, tracking or advertising cookies. To understand how many people visit our front page, we use Cloudflare Web Analytics, which counts page views without cookies or any identifier that follows you.
6. How long we keep data
- Your content is kept while your plan is active. When a plan ends it stays view-only for 30 days, then it is deleted. You can delete projects yourself at any time.
- Backups: we keep nightly backups for 30 days, so deleted content and data can remain in backups for up to 30 days before it is gone for good.
- Your account is kept until you ask us to delete it.
- Billing and tax records are kept for as long as tax and accounting law requires (usually [number] years).
- Security and activity logs are kept for as long as they are useful for security and support.
7. Security
Each member’s workspace is stored and run separately. Passwords are stored only as strong one-way hashes, sessions can be ended from your account, connections are encrypted, and access by our support team is recorded and shown in your account. No system is perfectly secure; if we learn of a breach that affects you, we will tell you and the authorities as the law requires.
8. Your rights
Depending on where you live, you may have the right to access your data, correct it, delete it, receive a copy in a portable format, restrict or object to how we use it, and withdraw consent. You can download your work from the studios at any time and update your details in your account. For anything else, email hello@taleform.net — we will respond within one month. You also have the right to complain to your local data-protection authority.
9. Children
Taleform is for people aged 18 and over. We don’t knowingly collect data from children; if you believe a child has created an account, contact us and we will delete it.
10. Changes
If we change this policy in a significant way, we will email you before the change takes effect. The date at the top shows when it was last updated.